Ticket Management
Intelligent ticket management with Blue Ant Project Management Software. Operational procedures such as ad hoc tasks, internal orders, change requests, and error messages take up both time and capacity and have to be dealt with promptly in every company. For easy ticket management and a meaningful connection with the day to day business, Blue Ant provides seamless integration into resource management.
With the ticket system you can collect, process and monitor all due tasks, whether they are connected to projects or not. This way, ad hoc tasks no longer get overlooked.
Ticket topics and ticket workflows
- Free workflow configuration, including responsibilities and notifications for each ticket type
- Assistance of support team
- Order of work and tasks for participants and creation of ToDos
- Support of reminder functions
- Quick recording using ticket templates
Service Level Agreements
- Illustration of Service Level Agreements, including support time, reaction and warning times, as well as billing category
- Configuration of escalation and warning mechanisms
- Different cost rates
Administrative tools
- Copying of tickets into existing or new activities
- Creation of new activities from a ticket
- Creation and editing of tickets via email via any email account, including domain white lists
- Full integration into work-time recording, project management, evaluation and controlling
- Seamless integration of all plan and actual values in resource management
- Escalation via smartphone
- Thematic linking of tickets with projects and/or activities
- Invoicing of tickets via project billing
