Support & Services - Your Path to Success with Blue Ant

How We Support You – From Implementation to Success

With Blue Ant, the project management software, you receive more than just a powerful tool. You gain an experienced team that supports you from initial implementation through to long-term success – with expert consultancy, training, and personal support.

Our specialists support organisations of all sizes and industries – in Germany, Austria, Switzerland, and beyond – with tailored, hands-on, and reliable guidance. From local initiatives to global portfolios, Blue Ant empowers you to manage projects seamlessly, anywhere in the world.

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Your Blue Ant Customer Journey

From day one, we ensure a smooth introduction, clear progress, and measurable results – together with you.

Step 1
Implementation & Rollout

Our experts accompany you in a structured and transparent way through every phase of the implementation.

Delivery Team

Consultants
Support you during the implementation and configuration of Blue Ant to fit your processes.

Solution Architects
Develop technical solutions, interfaces, and integrations that match your system landscape.

Project Managers
Manage the implementation project with structure, communication, and pace.

Blue Ant Implementation Workshops

Together, we create the foundation for a successful start – from defining your processes to first productive use.

  • Introduction Workshop – Getting Started: Definition of workflows, roles, permissions, and reports.

  • Implementation Workshop: Coordination of training formats, scheduling, and stakeholder involvement.

  • Migration Workshop: Definition of data transfer and planning of migration steps.

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Step 2
Training & Enablement

After implementation, we equip you and your team with the knowledge to use Blue Ant safely and effectively.
We also offer numerous webinars and trainings on key topics such as project management, resource management, PMO, and portfolio management – live and on demand.

This ensures that you and your team remain up to date and benefit from the expertise of our specialists.

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Why Participate?

  • Boost productivity strategically

  • Gain new insights and best practices

  • Build knowledge that advances your career

  • Exchange ideas with experts

Our Formats

  • Interactive workshops & training – on-site or online

  • Free live webinars & on-demand sessions

  • Access to the Blue Ant Knowledge Base with manuals and FAQs

Target Groups

  • Project staff

  • Project managers

  • Programme & portfolio managers

  • Executives

  • Administrators

  • Report designers (BIRT)

Step 3
Support & Customer Success

Do you have questions about the Blue Ant project management software, the GDPR, or need technical support?

Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m., by phone at +49 30 40 36 493-79 – competent and personal.

After logging into the support area, you can access a wide range of support documents, guides, and helpful materials for download.

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Customer Success & Support – Always by Your Side

Customer Success Managers
Work with you proactively to continuously optimise your use of Blue Ant and unlock new potential.

Support Team
Provides competent, reliable, and fast assistance whenever you need help.

Helping You Succeed

We are there for you – not only at the beginning but throughout your entire journey. Together, we ensure that you gain the full benefit of Blue Ant – today and in the future.

We Understand Your Daily Work – and Adapt to It

We aim to understand how your organisation works. That’s why we take time to explore your processes, challenges, and goals – ensuring our support is practical, relevant, and tailored to your needs.

We Stay with You – and Show the Way Forward

We don’t leave you with a finished solution. We help you to continuously develop with Blue Ant.
By analysing your usage, we identify opportunities, propose more efficient working methods, and show you how to take the next step.

We’re by Your Side – Focused on Real Value

Our goal is not just for you to use Blue Ant, but to be truly successful with it.
Together, we identify your organisation’s potential and translate it into measurable results.

Step 4
Consultancy & Further Development

Method Consultancy – For Professional Project Management

  • Project Landscape & Lifecycle: Structuring your project landscape for greater transparency and control.

  • Resource Management: Developing efficient processes for resource allocation in line and project work.

  • Single Project Management: Strengthening and expanding project management competence within your organisation.

  • Special Topics: Ticket systems, permission systems, and interface configuration.

Strategic and Administrative PM Consultancy

Even after rollout, we support you in the continuous professionalisation of your project management – strategically, administratively, and technically.

Strategic MPM Consultancy

  • Development of a project maturity model

  • Definition of roles and permissions

  • Support with portfolio planning and controlling

  • Development of efficient resource management processes

Administrative PM Consultancy

  • Support for PMO and project management

  • Execution of migrations

Technical Consultancy & Customising

  • Configuration of permission systems, workflows, and master data

  • Creation of individual dashboards and views

  • Integration of interfaces (Blue Ant Connectors)

  • Development of reports (BIRT) and templates



All consultancy services can be delivered on-site or online – flexible, efficient, and practice-oriented.

Step 5
Service Packages & Success Stories

Our service packages are tailored to your company’s needs – from the initial introduction to ongoing development.

Managed Services

  • Ongoing support and direct access to our experts.

System Updates & Reports

  • Stay up to date and secure your investment for the long term.

Integrations & API Services

  • Seamlessly connect Blue Ant with your existing system landscape.

Process & Configuration Consultancy

  • Optimise workflows and increase efficiency in your daily project work.

Why Customers Appreciate Our Support

  • Fixed price and clearly defined service scope

  • The right experts at the right time

  • Efficient processes and measurable results

  • Direct communication and quick response times

We support you not only at the start but throughout the entire journey – ensuring you use Blue Ant to its full potential and benefit in the long run.

Customer Success with Blue Ant

Organisations from a wide range of industries rely on Blue Ant to efficiently manage projects, portfolios, and resources.
Whether medium-sized enterprises or large corporations – all share the same goal: working more efficiently, gaining greater visibility, and creating lasting value.

Read all success stories

Ready to Experience Blue Ant Support?

Are you ready to take your project management to the next level?
Discover how our team helps you plan projects more successfully, allocate resources effectively, and move your organisation forward – with Blue Ant, the project management software, and the expertise of Hypergene GmbH.

Book a demo Contact us Go to support login

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FAQ – Blue Ant Support & Services

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